Ski and Snowboard FAQ

If you don’t see your questions answered here, or would like more information,  please contact our Customer Service center.


  • How far is Summit from the lifts?

    We are located in the Hilton Whistler Resort, about 10 seconds from the Whistler and Blackcomb village gondolas.

    View Locations

  • What's the difference between High Performance and Beginner equipment?

    High Performance Equipment

    High Performance equipment is designed to be utterly dependable in a range of snow conditions. Suitable for all skiers and riders of intermediate to expert ability who want to experience the ultimate in performance across the whole mountain. If you’re skiing or riding blue runs and above, you’ll be amazed at the benefits of opting for High Performance equipment. If you’re a hard charging expert, our performance gear will give you the ride of your life.

    If you opt for this type of equipment you will be able to choose a ski or snowboard from Summit’s wide range of High Performance models from world class makers such as ROSSIGNOL, VOLKL, K2, and RIDE. Moreover, you can interchange between models during the period of your rental. Switch up your equipment to suit the conditions of the day!

    All Summit’s High Performance Equipment is tuned to the highest of standards at the start of each rental.

    Beginner Equipment

    Our entry level equipment is from world class manufacturers such as Dynastar, Rossignol & Burton. They are suitable for skiers and riders of beginner to intermediate ability who want a stable and forgiving ride at a budget price. These rental skis and snowboards contain new technology called “ROCKER” that specifically makes turning easier and helps prevent your edges from catching in the snow. You’ll have tons of fun and the confidence to make speedy progress.

    If you opt for this type of equipment you will be able to select your ski / snowboard length or choose to leave it up to Summit.

    Moreover, you can always upgrade to High Performance equipment during the period of your rental.

  • Can I take a rest day when renting from Summit Sport?

    Yes, if you are renting equipment for 3 or more days you can take a rest day that matches your lift pass. Please make a member of staff in store aware that you will be taking a rest day and they will accommodate your request.

  • Where and when can I pick up my reserved equipment?

    You can pick up your rentals at our Summit Sport Shop in the Hilton Whistler Resort, next to the Whistler and Blackcomb village gondolas.

    View Locations

    Equipment fitting is available from 8am the day of your reservation. If you would like to beat the morning rush and get up on the hill as soon as possible we offer early check in for equipment fitting. This is available the evening before your rental commences between 5pm and 8 pm.

  • I like to book last minute. How close to my rental start date can I make a reservation?

    You can make a reservation as late as 9 PM Pacific Std Time the day before your start date.

  • Can I switch up my equipment?

    If you’re renting Demo/Performance equipment, you can swap between models at anytime. Weather forecast says powder day tomorrow? Turn in your groomer skis for a set of powder boards and make the most of the day. Whatever level of equipment you’re renting, you can switch from skis to snowboard and back again as often as you like.

  • What are your hours of operation?

    Check out the Hours of Operation page for current operational hours.

    View Hours of Operation

  • Do you offer group rates?

    We offer discounts to groups of 10 or more people. We have lots of experience successfully providing a wide range of groups with their ski and snowboard rental requirements.

    Learn More

  • How do I access my skis if I'm going up early for Fresh Tracks breakfast?

    Our backdoor located in the art gallery row opens at 7am for ski pick-up only.

Want to see Bike FAQ?

Switch the season to Summer and view our Bike Rental FAQs.

The Brands we work with.

gtag('config', 'UA-5653513-31');